Last updated: December 19, 2024
By accessing and using HL Service Manager (HLSM), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service apply to our premium done-for-you IT service management platform and all related services we provide.
HLSM is a premium done-for-you IT service management platform that provides:
Our premium done-for-you service includes:
As a premium client, you agree to:
We commit to maintaining:
Premium DFY service fees are determined based on:
Payment terms include:
Given the premium nature of our DFY service, refunds are evaluated on a case-by-case basis. We offer a 30-day satisfaction guarantee for new clients.
You may use HLSM for legitimate business purposes related to IT service management. You agree to use the service responsibly and in compliance with all applicable laws.
You agree not to:
You are responsible for all content and data processed through our service, ensuring it complies with applicable laws and does not violate third-party rights.
HLSM platform, including its original content, features, and functionality, is owned by us and protected by intellectual property laws. Our proprietary methods and processes remain our exclusive property.
You retain ownership of your business data and content. By using our service, you grant us necessary rights to process and manage your data solely for service delivery purposes.
Premium clients receive white-label rights to present the service under their own branding, subject to the terms of their specific service agreement.
Your privacy and data security are paramount. Please review our Privacy Policy, which governs our data handling practices and is incorporated into these Terms.
We implement enterprise-grade security measures and comply with applicable data protection regulations including GDPR, CCPA, and industry-specific standards.
We strive to maintain high service availability and provide prompt support. However, we cannot guarantee uninterrupted service due to factors beyond our control, including:
Premium clients have access to multiple support channels:
We warrant that our services will be performed with professional skill and care consistent with industry standards. If services fail to meet this standard, we will remedy the deficiency at no additional cost.
Except as expressly stated, our services are provided "as is" without warranties of any kind. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law.
Our liability for any claim is limited to the fees paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
We maintain strict confidentiality regarding your business information and data. Both parties agree to protect confidential information shared during the service relationship and not to disclose it to third parties without consent.
You may terminate services with 30 days written notice. You remain responsible for fees through the notice period. We will assist with data export and transition planning.
We may terminate services for material breach of these Terms, non-payment, or if continued service would violate law or our policies. We will provide reasonable notice except in cases requiring immediate termination.
Upon termination:
Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures. We will use reasonable efforts to minimize disruptions.
These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will first be addressed through good faith negotiations. If unresolved, disputes may be submitted to binding arbitration or resolved in courts of competent jurisdiction.
We may update these Terms to reflect changes in our services or legal requirements. We will provide 30 days notice of material changes. Continued use of services after notice constitutes acceptance of updated Terms.
These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between parties and supersede all prior agreements.
If any provision is found invalid or unenforceable, the remaining provisions continue in effect. Invalid provisions will be modified to achieve the closest permissible effect.
You may not assign these Terms without our written consent. We may assign our rights and obligations with reasonable notice to you.
For questions about these Terms of Service, please contact us:
Premium DFY service clients have priority access to legal and compliance support through their dedicated account managers.